1.01 ALS Response Time (summary)

This table provides summary data representing annual averages for Advanced Life Support (ASL) response time. The data shows the average performance across the entire calendar year for response time less than or equal to 7 minutes.

Data is based on calls received by the Phoenix 911 system and given an Advanced Life Support (ALS) response code, indicating the nature of the call. Alarm Processing Time is calculated from the time Phoenix 911 answers the call to the time Phoenix 911 notifies a Fire department Unit. This is also known as Dispatch Time to Notification Time. Turnout Time is calculated from the time a Fire Department Unit is notified of the call to the time the unit rolls out of the station or begins proceeding to the incident. This is also known as Acknowledgment Time to Roll Time. Travel Time is calculated from the time a Fire department Unit starts proceeding to an incident to the time it arrives at the incident. This is also known as Roll Time to Arrival Time.