Description

A service standard is a public commitment to a level of service that a client/customer can expect, under normal circumstances. Service standards typically address timeliness, accuracy, and accessibility of a government service. This 2011-12 Government of Ontario Service Standards dataset provides information for over 500 service standards from 22 ministries. The service standards have been organized into five categories according to their function: customer service; information; approvals and decisions; permits, licences, certificates, and registrations; and funding.

Resources

Name	Format	Description	Link
Original metadata (https://data.ontario.ca)	HTML		https://data.ontario.ca/dataset/06169ccb-2c31-4c5a-9468-0afba6cd8e48
Original metadata (https://data.ontario.ca/fr)	HTML		https://data.ontario.ca/fr/dataset/06169ccb-2c31-4c5a-9468-0afba6cd8e48
https://files.ontario.ca/opendata/open data service standards table 2011-12 0.xls	XLS		https://files.ontario.ca/opendata/open_data_service_standards_table_2011-12_0.xls
https://files.ontario.ca/opendata/open data service standards table 2011-12.xls	XLS		https://files.ontario.ca/opendata/open_data_service_standards_table_2011-12.xls
https://files.ontario.ca/opendata/open data service standards table external 2011-12 0.csv	CSV		https://files.ontario.ca/opendata/open_data_service_standards_table_external_2011-12_0.csv
https://files.ontario.ca/opendata/open data service standards table external 2011-12.csv	CSV		https://files.ontario.ca/opendata/open_data_service_standards_table_external_2011-12.csv

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